Training Topics
Leadership
Essentials of Management and Supervision - How to be a Leader Instead of Just a Boss
Comprehensive training for the development of effective leaders. This multi-day program covers essential management and supervision skills such as assigning work, giving feedback, developing credibility and authority and being a leader. Topics include communication, motivation, conflict resolution, coaching, time management, counseling, utilizing resources and performance.
Performance Coaching and Counseling Skills for Leaders
Performance coaching and counseling is ongoing communication, not a once or twice a year appraisal. It’s a coaching skill. Let’s face it. If you manage or supervise people you are a coach. Learn the difference between coaching, teaching and counseling employees. These are core competencies for leaders. Learn how to be a leader instead of just a boss.
How to Resolve Employee Conflict
The consequences of unmanaged employee conflicts are devastating to productivity and profits. Sadly, few management development programs show managers exactly how to mediate conflicts between employees. Finally there is one that does. This one-day class provides the tools of the professional mediator to managers, supervisors, ombudsmen and HR specialist. Managerial mediation is a core competency for all leaders.
Effective Interviewing Skills
Many hiring managers lack effective interviewing skills. Yet hiring the best candidate for the job is often the most important thing a manager does. Interviewees come prepared to give a good interview yet often do not work out once on the job. This class prepares people who conduct hiring interviews to be more professional, objective and legal in their interviewer role. Learn how to use behavioral-based interviewing skills to successfully screen and hire the best people. Ample time to practice skills in class.
Professional Development
Managing Disagreements Constructively - Conflict Management Conversations
Essential life skill for all employees, both management and non-management. This class pays for itself over and over. More than a training seminar, this practical program contains resources for changing organizational culture, altering the norms that so often cause obstruction behavior, and replacing them with constructive, positive behaviors. Employees learn how to resolve conflicts on the lowest level. Wasted time, grievances and lawsuits are dramatically reduced or totally eliminated. Moral, productivity and communication improve
Interest-Based Negotiation
We can't not negotiate. Every day at work and in our personal lives there are situations where effective negotiation skills are important. Workplace issues such as performance problems, harassment, conflicts with our boss or co-workers; and personal issues such as making major purchases or working out conflicts with family members are a few examples. Interest-Based Negotiation is the most effective way to negotiate. This class is based on cutting edge research from the Harvard Dispute Resolution Project, and from practical application in business and military settings. An important skill for all employees.
How to Handle Difficult People
We all deal with difficult people occasionally. In fact, at times we ourselves are difficult. In this popular class, participants learn time proven techniques and strategies to communicate with credibility and confidence, handle difficult people and turn problem relationships around. Individual communication skills as well as team skills are covered.
Handling Mobbing and Bullying in the Workplace
Today mobbing and bullying in the workplace is reaching an epidemic level in organizations. Unlike anti-discrimination guidelines which regulate other harassment, there is little protection against mobbing and bullying. Therefore, organizations are challenged with creating strategies for addressing mobbing and bullying to protect human resources. With increased changes and challenging transitions, mobbing and bullying is likely to increase in companies.
Communication
Speaking on The Spot – Present With Impact and Credibility
This is the perfect one-day workshop to help you become a more dynamic speaker and presenter. Voice, expression, body language, movement, what to do with your hands, connecting to the audience, how to think on your feet, handling questions, preparation, and options for effective delivery are all covered. You will also learn techniques to reduce your presentation stress. Participants practice skills in class and receive feedback and coaching. For employees at all levels who make presentations or deliver speeches. Class limited to 15 participants.
* This session is also great as a 2 - hour presentation or one - hour breakout session for large groups (limited practice time.)
Bulletproof Presentations
Being able to express your ideas in a compelling way that touches your audience is a critical skill in today's work and professional environment. Learn how to plan, organize and deliver outstanding presentations. This two-day workshop will teach you how to improve your presentations and improve your confidence. In addition to the information and coaching provided in Speaking on The Spot, all presentations will be videotaped and the videotape is yours to keep. For executives, managers, trainers, speakers and sales professionals, as well as anyone who needs to deliver effective presentations. Individual coaching, video feedback and practice is included. Two-day class limited to 12 participants.
Executive Presentation Skills
This course is specifically designed for Supervisors, Managers, Directors and others in leadership positions. Designed for those whose ability to present effectively is critical to their success, this course assumes prior experience and basic presentation skills. Learn how to fine tune your speaking style and delivery impact. Personalized videotape coaching will be provided for each participant. Two or Three day programs are available and class size is limited to twelve participants.
Personalized Presentation Coaching
Professional feedback and critique of your important and critical presentations. Includes a dry-run-through of your presentation during which you receive feedback and coaching. You will identify adjustments needed to make your presentation the best it can be, both in structure and delivery. Limited to six people.
* One-on-one coaching is also available. Personalized videotaping and coaching is provided along with an assessment of presentation style.
Train-the-Trainer Workshop
This workshop is designed specifically for trainers and educators who are looking to "hone" their speaking skills. Learn techniques to educate, motivate, inspire, and entertain audiences. Facilitation skills, audience involvement techniques, and use of visual aids are covered. Understanding adult learning principles and delivery options help your staff present like pros. Train-the-Trainer participants will have the opportunity to instruct, facilitate and present simulated training sessions to the other participants.
Two & Three Day Programs are available - no limit on the number of participants
Business Writing Solutions
A training program for third-millennium writing power and effectiveness! Business Writing Solutions guarantees each participant will be able to write from 30 to 40 percent faster than before, and with greater success and effectiveness.
Productivity
Team Effectiveness
In this class, participants learn the step-by-step process of creating and maintaining high performance teams. Specific issues that relate to your team are addressed. Participants leave with clear direction and steps needed to take their team to the next level of productivity.
Team Tune-Up
Every effective team needs to fine tune and regroup on a regular basis. This customized training keeps your team fit and continually improving.
Time and Priority Management
Manage multiple priorities, organize yourself to win and get things done. Five key steps to effective time and project management.
Excellence in Customer Service
Superior service is vital to winning and keeping customers. Fact is: we all have customers and everyone is in customer service. This class applies to working with both internal and external customers. Learn a dynamic customer service model and how to apply it.
Outstanding Public Service
Public sector organizations learn how to deliver outstanding service to both tax-payers and their internal customers. Learn the difference between average and excellent public service and how to provide world-class service.
Many Other Topics Available
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